Jewelery Television - Have lost order and refuse to reimburse me

Herndon, Virginia 1 comment

I ORDERED SOME JEWELERY FOR MY SISTER IN pA., ALL AT SAME TIME FROM ....JTV....AND WAS TOLD SHE WPOULD HAVE IT IN 5 DAYS.NOT ONLY DID THEY SHIP ALL THE LITTLE ITEMS SEPERASTELY, THEY LOST THEM.

I WAS TRACKING THEM AND PRINTED OUT PAPER SAYING THEY HAD TRIED TO DELIVER IT. THEN THE UPS PEOPLE SD THEY ACTUALLY LEFT IT ON FRONT PORCH. MY BROTHER IN LAW WHO IS DISABLED AND HOME 24/7 SAYS NO ONE EVER KNOCKED OR CALLED IN ADVANCE W/AN ORDER/DELIVERY TIME. HEKNEW PKGS WERE COMING AND WAITED DAYS.

LNOG STORY SHORT, EVEN PEOPLE AT JTV, JOESPH LEE, AND OTHERS SD THEY AGREED W/ME THAT SINCE MY SISTER LIVES ON A DEAD END ROAD AND NO ONE EVER GOES THERE, THEY THINK THE TEMP. UPS PEOPLE JUST TOOK THE PKGS., SINCE IT WAS XMAS AND EVERYONE KNOWS THEY CAN GET A REFUND IF YOU FILE A CLAIM. LONG STORY SHORT I AHVE ALL PAPERS SHOWING THEY TRIED BUT DID NOT DELIVER, AND NOW OF ALL THINGS JTV IS SAYING IT FONALLY GOT DELIVERED, AND SO NO CLAIM WILL BE PROCESSED. I JUST GOT THE RUN AROUND AGAIN TODAY, FROM LINDA, AFTER 25 MIN., ON HOLD O GOT HER AND SHE LOOKED ME UP , DROPPED THE BAD NEWS, PUT ME ON HOLD, AND GOT BK TO ME TO SAY SHE CANT HELP ME AS SHE IS CUSTOMER.......NO SERVICE.........AND I NEED THE RESOLUTION DEPARTMENT, SHE SLAMMED ME ON HOLD AGAIN, AND WHEN RETURNED, CONVEINENTLY THERE WAS NO ONE AT ALL AVAILABLE IN ALL OF JTV TO TALK W/ME BUT I AM ON A CALL BK LIST, FOR 24/48 HRS..........AND HERE WE ARE.

I AM OUT ALMOST100$ AND STILL HAVE NO CLUE AS TO FINAL OUTCOME.

ONE MORE THING, LEE DID ASK IF I WOULD LIKE TO BE ON A WAIT LIST FOR ITEM BUT NO GUARANTEES AS TO WHEN OR IF ITEM WILL EVER BE AVAIL. AGAIN.

I SD YES BUT AFTER 2 WEEKS GAVE UP AND THEY SENT ME A CLAIM, I FILLED IT OUT IMMEDIATELY, AND RETURNED IT SAME DAY AND HAVE COPIES, BUT THEY ARE SAYING THEY DID NOT SEND ONE AND WONT HONOR IT AS ITEM WAS DELIVERED...............................SO I GUESS ITS THE OL SAYING BUYER BEWARE.................DONT SHOP WHERE YOU CAN'T DEAL W/AN ACTUAL LIVE PERSON.......OR YOU WILL BE LIKE ME OUT THE DOUGH AND NO ITEM OR SATISFACTION.....................

Review about: Lost Order.

Comments

Anonymous
#529333

:? I placed an order for 3 different moissanite stones, knowing I'll return 2 of them, keeping only the best.Now I'll be sure to use my own return packaging with all the confirmation and insurance I can possibly buy at USPS.

I sure hope this works out because I can barely afford one of these stones right now.

I just love the mint green moissanite.Yikes, I'm nervous.

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